Doperfume
How can we help?
We usually reply within one to two business days.
Email supportalshiraatradingllc@gmail.comInclude your device model, app version and order number, if relevant so we can help faster.
Frequently asked questions
Are the fragrances authentic?+
Yes. Every decant is taken directly from an original bottle purchased from authorised sources.
How do I track my order?+
Open the app, go to Orders, and select your order to see its current status and tracking details.
My decant arrived leaking or damaged. What do I do?+
Email us within 7 days of delivery with your order number and a photo. We'll send a replacement or refund.
Can I change my delivery address after ordering?+
Contact us as soon as possible. If the order hasn't shipped yet, we'll update it for you.